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Advanced Problem Solving - Design a consistent and collaborative process for successful problem solving. Use the comprehensive ADVANCE ™ model to get from cause and effect to recovery within your organization and teams.
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Best Practices of Business Etiquette - Learn how to succeed in business through appropriate and acceptable best practices. Gain confidence for all business and social situations.
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Best People for the Best Job™: Recruitment-Selection-Retention-Development for Peak Performance - Avoid costly mistakes and the loss of good people. Make sure the right person is matched to the right job.
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Business Communication for Impact - Learn how to communicate for impact. Explore the effectiveness of your business communication in a variety of mediums: E-Mail, Voice Mail, Written Correspondence, Teleconferencing.
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Celebration of Diversity - Diversity is not just a race thing. It is the commitment and understanding that all people have value and provide opportunities for innovation through their differences. Learn how to achieve the competitive edge by celebrating diversity within your organization.
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Communicating for Impact - Learn the essentials for communicating effectively for impact. Mean what you say and say what you mean. Understand the various styles of communication and their effect.
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Conflict, Negotiation- - Resolution! - Learn how to navigate through conflict and negotiate for a win-win resolution.
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Creative and Innovative Thinking - Tap into the power of creative thinking that will move employee innovation higher. Bring your organization's level of thinking over the competitive edge.
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Customer Service Success - Create positive lasting impressions with your customers every time! Learn about customer's expectations, behavior, and challenges so that you are poised for success.
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Dealing with Different and Difficult People - Learn how to get along and work productively with everyone. People are a direct reflection of you. Learn how to demonstrate the necessary qualities that bring results from others.
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Energetic Stress - Stress can be a powerful energizer when it is used in a person's optimum range. Understand personal causes and reactions to stress, so that the stress can be reduced and better managed for productivity.
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Feedback and Coaching - How can your organization move forward if you fail to keep people on track? Establish a neutral and uncritical environment that is committed to feedback and coaching at all levels.
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13. | Generous Listening ® - Learn and experience the deep difference between listening and hearing. Create a commitment for understanding and strengthen relationships.
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Goal Setting, Strategic Planning and Corporate Alignment - Learn how to create the roadmap for success through vision-mission-values-and goals. Insure that all employees are committed and understand how their roles and responsibilities fit into the big picture. Create clarity around responsibility, accountability, and authority factors.
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Leadership 101 - Learn the basics and foundational concepts of effective leadership performance.
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Managing within Change - Change is the only thing that is constant in business. To succeed in business, you need to have an organization that embraces and excels within change.
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Mastery of Effective Meetings - Be a meeting mongrel. Implement the strategies and processes for effective meetings. Reduce the amount of time spent in meetings without sacrificing the group results. Employ valuable meeting strategies to achieve on-time and on-budget outcomes.
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Presentations with Impact and Style - Deliver presentations with impact and style. Create positive lasting impressions among your audience by using effective presentation techniques. Manage and exceed audience expectations every time.
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Sales 101 will take the participants through all phases of the sales cycle. Learn the skills that advance the sale from an enticing open to a successful close. Sessions can be comprehensive or focused on the following topics:
- Prospecting & Networking
- Art of Skillful Questioning and Handling Objections
- Getting the Yes! Earning the Right for a Successful Close
- Follow Up & Through-Creative Ways to Achieve On-Going Relationships
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Stellar Sales Achievement - Move your sales performance to the next level of stellar achievement. This course can be presented at two levels: intermediate and advanced. (Assumes basis knowledge and experience with sales.)
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Teams and Teamwork - Become a more valuable team member or team leader through better understanding of teamwork and teambuilding. Be ready for the ever-changing dynamics of teams.
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Time Management Mastery - Gain mastery of your time management skills to achieve winning results. Learn how to create the ultimate maximum usage of your time for improved performance and efficiency.
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